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Salesforce Communications Cloud Accredited Professional Sample Questions (Q46-Q51):

NEW QUESTION # 46
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a callout orchestration item to execute a request on the fulfillment system for activation
B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement a milestone orchestration item to execute request on the fulfillment system for activation

Answer: A

NEW QUESTION # 47
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design integration procedure that makes both request and returns the result to order Management.
B. Design for one callout each request and cache the identifier in memory
C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D. Use Data raptor technology to make the request and return the response to order management

Answer: C,D

NEW QUESTION # 48
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
C. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Answer: C

NEW QUESTION # 49
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Can we rationalize products to a smaller number?
B. Which of the products are inactive?
C. Which of the provided products are still actively sold?
D. Are there customer specific offerings?

Answer: D

NEW QUESTION # 50
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
B. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
C. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
D. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

Answer: C

NEW QUESTION # 51
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